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Shipping Information

USA

Our lowest cost shipping option within the Continental United States is our flat rate of $5.95. Your package will be shipped for $5.95 regardless of dollar amount or size, unless it weighs over 25 pounds, in which case a surcharge may apply. When you select our flat rate shipping option, your package will be sent via US Postal Service, UPS Ground, FedEx Ground, or Ontrac. Our shipping department generally chooses the shipping method. If you choose this option, please provide an address that is suitable for US post office e.g P O BOX when applicable and a street address for UPS, FedEx, and Ontrac packages. Please note: we reserve the right to choose the shipping carrier.

Our flat-rate shipping ground shipments generally take 2-10 business days for delivery depending on your destination.

Please note, US Postal Service packages do not require a delivery confirmation signature.

For an additional charge, you may choose a specific shipping method when placing your order. You may select United States Postal Service, UPS or FedEx Ground, UPS or FedEx 2nd Day Air, 3 Day Air (does not include HI or AK) or UPS or FedEx Next Day Air. The website will calculate the cost for these methods based on the weight and destination. Please Note: These methods are shipping options and do NOT include processing time.

Orders shipped to Alaska, Hawaii, Puerto Rico, Mariana Islands, and the US Virgin Islands addresses will be charged a flat shipping rate of $9.75. Orders which contain individual items that weigh over 2.5 lbs. (shipping weight) may be subject to a shipping surcharge to these locations. Shipments sent to these locations are sent via US Postal Service Priority Mail.

Orders shipped to APO and FPO addresses are charged a flat shipping rate of $9.75. For security reasons, these packages do not receive valid tracking numbers. All packages sent to APO and FPO addresses are sent via United States Postal Service. Orders which contain individual items that weigh over 2.5 lbs. (shipping weight) may be subject to a shipping surcharge to these locations. Shipments sent to these locations are delivered via US Postal Service.

All orders typically take 1-2 business days to process. Items in stock are automatically shipped out after the order is processed. UPS, FedEx, Or Ontrac does not include the day the order ships, nor weekends or government holidays as shipping days.

If your address cannot be verified by our address verification system, your order may be delayed while we contact you to confirm the address.

Please note that we ship Monday through Friday, excluding US Government holidays.

Refrigerated items are kept in the refrigerator until they are ready to be shipped. After the items are in transit, they are susceptible to shipping temperatures. If you desire ice packs for a small fee of $5.00 please add that to your order. We recommend shipping during cooler months or selecting expedited shipping methods when purchasing refrigerated products.

Back Orders:

Our goal is to always have products in stock. Occasionally we may run out of an item; however we have fresh stock on its way from the manufacturer. Your order will be shipped at no additional shipping cost within 2-10 business days. All international orders are shipped in full. We apologize for any inconvenience regarding the delay.

CA Residents:

We strive to make sure the products we sell meet the highest quality and environmental standards. However, consumer product regulations in the state of California are evolving away from standard practices in other states and countries, and away from federal FDA guidelines and regulations.

In order to ship this product to a CA address, we are required by CA law to inform you:

California Residents Prop 65 WARNING: This product contains a substance known to the State of California to cause birth defects or other reproductive harm. If you have any questions, please contact the manufacturer of this product or VitaminLife.

All Countries Except USA

International orders can be shipped by UPS or FedEx International (2-3 business day estimated shipping time) or International Postal Service (4-12 business days estimated shipping time, though some countries' postal services have taken 28 or more days). UPS and FedEx International shipments are fully trackable as well as International Track and Trace to select countries (see below). International Postal Service packages can be tracked to Carson, CA, USA at which point the shipments are inserted into the postal system of the destination country, and are not trackable from that point. Shipping cost does not include insurance. VitaminLife is not responsible for the package once it leaves our warehouse. If insurance is desired, please choose UPS or FedEx International. The following countries can only receive shipments by International Postal Service: Mexico, Spain, Germany, Austria, China, Costa Rica, Cyprus, Germany, Hong Kong, Honduras, Hungary, Italy, Luxembourg, and Thailand. All other countries may choose to receive packages from either Fedex/UPS or International Postal Service.

International Track and Trace Shipping Method:
International Track and Trace shipping method is available to select countries. If this service is available in your country, this shipping method will show up as an option. Your order will be shipped by DHL partnering with local shipping carriers. This method is traceable to your address. VitaminLife is not responsible for any customs or duties charges that may be imposed by your local country. Please note there may be some countries we are unable to ship to due to Customs regulations. Customers are responsible for any customs charges or taxes imposed by the destination country. We are not responsible for any delays this may cause. Customers also take responsibility that the products they are ordering can be legally imported into their respective country. If a shipment is returned to VitaminLife for failure to pay customs or product rejection by customs, the customer will be credited for their order less all shipping and handling, plus a 15% restocking fee. These charges include shipping to and from VitaminLife, where applicable. We reserve the right to have a package destroyed at customs if it is too expensive to return. Unpaid duties and taxes will be charged to the customers' credit card.

Order Status & Tracking

You will be sent confirmation of your online order within 24 hours of receipt of your order. When your order ships, you will also be sent a package tracking number with instructions on how to track your package. If you do not receive an email confirmation please call our Customer Service Department or send an email to [email protected]

Customers are only charged one shipping charge and will not be charged additional shipping to send out back ordered items. If a package is returned after 3 delivery attempts, returned due to an incorrect address, or refused at delivery, you will be refunded for the total amount of the order less shipping and less a re-stocking fee of 15% of the total order amount.



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Have more questions?

VitaminLife is dedicated to providing you the highest level of customer service and satisfaction.

Email [email protected]

For live help over the phone, please call us at (866) 998-8855 Monday through Friday, 6am - 6pm PST and Saturday-Sunday 6am - 2:30pm PST.
Outside the U.S. call 425-420-9100.